The Quality Management System is aimed at the commercial mediation, supervision of the administrative processes between suppliers and customers and at meeting the statutory obligations which follow from this commercial activity.
Aako is ISO 9001:2008 certified. This means that Aako works in conformity with formalized processes. A few ISO 9001 requirements are:
- a set of procedures that cover all key processes in the business;
- monitoring processes to ensure they are effective;
- keeping adequate records;
- checking output for defects, with appropriate and corrective action where necessary;
- regularly reviewing individual processes and the quality system itself for effectiveness; and
facilitating continual improvement